If you are facing an issue with your withdrawn assets to your receivers platform, please check the corresponding withdrawal history tied to that transaction. You can check your withdrawal status in withdrawal history. When you withdraw an asset a TxID will be generated as soon as your withdrawal is processed which indicates that transfer has begun on the corresponding blockchain. You can click on the generated TxID to check its transaction status and confirmations on the blockchain. On the Blockchain page:
-If the blockchain shows that the transaction is not confirmed, please wait for the confirmation process to be completed.
-If the blockchain shows that the transaction is confirmed, it means that your funds have been transferred successfully to your wallet. You can check with the destination platform team’s support for more details
-If the TxID has not been generated after a couple of hours, please contact Dsdaq support firstname.lastname@example.org and we will handle the request once we receive and review it