- Lost/Reset Google Authenticator

Step 1: send us an email with subject "reset GA" to [e-mail]

Attach the following three documents, make sure the documents is clear and valid.

• ID front side
• ID back side
• a picture customer holding ID close to face so that we can see your ID and face clearly

Step 2: wait for the supporters' verification and notification

Step 3: after you receive notification from us, you can reset the GA.